FAQ

I DON'T KNOW MY TIME OF BIRTH. DOES THIS MATTER?

All charts are calculated using one's exact time, place and date of birth. If the exact time of birth is unknown, the chart can still be calculated, however an automatic assumption of 12.00pm will be applied which may limit the accuracy of the chart. 

HOW LONG DOES IT TAKE FOR MY ORDER TO BE FULFILLED?

We aim to fulfil all orders within two business days of purchase, however this cannot be guaranteed. If you have any questions about the timeliness of your order, please do not hesitate to contact the NM Zodiacs team via email at hello@nmzodiacs.com.

DO I KNOW IF MY ORDER WAS PLACED SUCCESSFULLY?

Once your order has been placed, you will receive a confirmation email to the nominated email address attached to your order. If you have not received a confirmation email, please reach out to the NM Zodiacs team via email at hello@nmzodiacs.com.

CAN I MAKE CHANGES TO MY ORDER ONCE IT HAS BEEN PLACED?

NM Zodiacs is unable to cancel an order once it has been placed, as we work hard to fulfil and dispatch all orders as quickly as possible. If you wish to amend your order, please reach out to the NM Zodiacs team via email at hello@nmzodiacs.com and we will endeavour to meet your request if your order has not already been fulfilled. Please note that while we try our best, it is not always possible to change order details in time and therefore NM Zodiacs cannot be held liable for any incorrect details entered by the customer throughout the online order process.

CONTACT US

You can contact the NM Zodiacs team anytime via email at hello@nmzodiacs.com. NM Zodiacs will respond to your email within business hours (9am to 5pm AEST) Monday to Friday.